Shipping Policy

We aim to make your shopping experience simple and convenient. Orders are carefully processed and shipped to the address provided at checkout.

Order Processing

• Orders are generally processed within 1–3 business days.

• Orders are not normally processed or shipped on weekends or public holidays.

• Once your order has been dispatched, you will receive shipping information when tracking is available.

Delivery Times

Delivery times vary depending on your location, shipping method, and carrier. Estimated delivery times are provided at checkout where available.

Please note that delivery dates are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase. Free shipping may be offered on selected products or orders when stated on the product page or at checkout.

Order Tracking

If tracking information is available for your shipment, it will be provided after your order has been dispatched. Please allow some time for tracking information to become active after shipment.

Incorrect Address

Please make sure your shipping address is accurate and complete before placing your order. We may not be able to change the delivery address once an order has been dispatched.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number. We will help you check the shipment status and determine the appropriate next step.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product so we can review the issue.

Last Updated: August 2026